FAQ

How long does shipping take?

Orders are processed within 1–2 business days and typically arrive within 5-7 business days.

What is your return policy?

We hope you love your Saint & Sanctuary purchase. If something isn’t quite right, contact us within 14 days of delivery or local pickup to request a return.

Eligible items must be unused, in their original condition, and returned with any original packaging or tags. Please contact us before sending anything back so we can provide return instructions.

Final sale items: Gift cards, digital downloads, personalized items, and opened or used candles, skincare, or other personal care products cannot be returned for a change of mind. Items marked final sale are also nonreturnable.

Customers are responsible for return shipping for change-of-mind returns. Original shipping charges are nonrefundable. Once we receive and inspect an eligible return, we’ll issue a refund to the original payment method.

If your order arrives damaged, defective, or incorrect, please contact us with your order number and photos within 7 days of delivery. We’ll work with you to make it right, including covering return shipping when a return is needed.

Local pickup: The same 14-day return window begins when you pick up your order

Do you ship international?

Not at this time.

How can I contact you?

Message us through the contact page and we'll get back to you within one to three business days.

Why is there some variation in the way that items look?

Each piece is handmade and uniquely crafted. Because of the handmade nature of these items, slight variations in color, finish, and appearance may occur. These subtle differences are part of what makes each piece one of a kind.